Collection Training Seminars

Collection Training Seminars

Eastern Credit Management Services is pleased to offer Collection Training Seminars. These sessions are ideal if you work in a Credit Department, if you are responsible for your organizations Accounts Receivable, or if you are simply looking for a refresher on the basics!

Topics Include:

  • Customer Service Approach to Collections
  • Debt Collection Tips
  • Signs Your Customer is NOT Going to Pay
  • Steps to Handling Complaint Calls
  • Setting Up Payment Plans
  • Handling Difficult Customers
  • Privacy Concerns (PIPEDA)

All topics and content will be provided in a take-home booklet and all participants receive Eastern Credit Management Services Certificate of Participation. There will be plenty of opportunity to ask questions and share experiences and best practices with other participants. We guarantee you will gain valuable knowledge!

If you would like to book a session exclusively for your company please contact us for more information.