“You’re a Bill Collector, you collect overdue accounts; thus you must be one”, you would not believe how often we hear this day today. The truth is yes, we collect overdue accounts, but we are not Bill Collectors by definition; we are an extension of your business. That’s why we refer to individual members of our collection department as Customer Account Agents, as we take a customer service approach to the collection of our clients’ overdue accounts. In the years gone by the term, Bill Collector conjured up images of a dark and nasty figure, one that went door to door demanding payment. This is not at all how debt collection works, and this image could not be...