Blog

Recovering Overdue Accounts from Different Generations – Part I

In 2019 there are five generations in the credit marketplace and they all have unique tendencies when it comes to obtaining and repaying credit. In this two-part blog we will explore these five generations: Silent Generation, Baby Boomers, Generation X, Millennials, and Generation Z, and how to deal with each one when recovering overdue accounts. The Silent Generation and Baby Boomers will be the focus of Part I. The Silent Generation Preferred Communication: Telephone/Letter Mail Willingness to Acquire Credit: Low Banking Tendencies: In Person Those that make up the Silent Generation were born prior to...

Recovering Overdue Accounts from Different Generations – Part I

More posts

Take a Break from Broken Promises

Take a Break from Broken Promises

..

Read More
Customer Account Agent or Bill Collector

Customer Account Agent or Bill Collector

“You’re a Bill Collector, you collect overdue accounts; thus you must be one”, you w..

Read More
5 Keys to Making Effective Collection Calls

5 Keys to Making Effective Collection Calls

For many small and..

Read More
How to Write an Effective Collection Letter

How to Write an Effective Collection Letter

A template for an effective..

Read More
To Sue or Not to Sue? That Is the Question

To Sue or Not to Sue? That Is the Question

There comes a time in all accounts receivable professionals..

Read More
So You Got a CP Notice

So You Got a CP Notice

So, You’ve Received a Consumer Proposal..

Read More