If you work in an Accounts Receivable department odds are you’ve heard just about every line in the book from your past-due customers. In this blog, we are going to explore some ways that probing questions our account agents use can help get overdue accounts paid. The goal being that we empower you with the same knowledge as one of our agents so you can collect just like a collection agency! Without further ado let’s learn some probing questions! The classic stall tactic response we all hear is “The cheque is in the mail”. Often times it is a response designed to “kick the can down the road” and most certainly is a delaying tactic. How can you determine whether the cheque is in the mail or not? Easy, ask some...