Layer_2 (5)

It’s Time to Stop Chasing Payments.

Collecting money shouldn't cost you a customer.
We believe that effective debt recovery requires a professional, personable approach.

noun-badge-8085872 1

Locally Owned
for 40+ Years!

Vector (1)

100% Contingency Based

(No Recovery, No Fee)

Vector (2)

Canada-Wide

Coverage!

Layer_2 (5)

We protect your cashflow and your reputation.

megaphone 1

We recover the funds and maintain relationships.

We believe that effective debt recovery requires a professional, positive approach and not through demands. Our bilingual experts work with your customers to determine their ability to pay and negotiate realistic solutions.

Skip-Tracing & Locating

Our Skip-Tracing tools identify updated contact info to restart conversations with quiet accounts.

Mediation-First Approach

Our Pre-Collection services use professional mediation to resolve accounts while protecting your brand's reputation.

Legal Action

When requests fail, our Legal Actions & Process Serving team manages the recovery process.

Are you looking
to resolve
your Account?

We are committed to respectful and fair communication. If you have received a notice from us and have questions, please contact us and one of our Agents will be happy to assist.

Some Words from
our Community.

Vector (1)

What could have been a stressful situation turned into a very pleasant ordeal, thanks to Angela's professionalism and support.

Andre Walker

I really like the service they provided and the way they helped me out. 

Arshdeep Kaur

We were able to resolve my "minor" infraction quickly and easily. I am very happy.

Bobbi Jo Hiltz

Ashleigh was amazing to work with! I couldn’t have had a better experience.

Mads Ou

I was treated like a person. She was polite and helped me arrange a payment schedule that did not cause a financial issue.

Barbara Masters

Angie was incredibly helpful and knowledgeable, guiding me through the process to achieve my desired outcome quickly and easily. 

Mike M

We have been using ECMS for over 30 years. They are an effective company with impeccably high standards. 

Chris O.

Lesley was compassionate and patient with me. That meant a lot to me. Thank you.

Marilyn Zachariah

The team is friendly, fast and efficient. Switching to ECMS was the best decision that I made for my account recovery process.

Dental Office

Their knowledge of municipal operations and their
professional approach make them a trusted partner for our finance department.

Municipality

I consider ECMS to be our business partner in the daily invoicing and collection routine. I also find them very willing to provide advice and direction when asked.

Radiology Services

They have proven to be very reliable, professional, and easy to work with. All staff are very responsive to our inquiries, and great to deal with.

Lawn Care Specialists

Eastern Credit Management Services provides prompt, efficient, professional, and effective services to us, and has done so for many years. 

Engineering Firm

We have been partnering with ECMS for over 35 years, and their understanding of the nuances of our client relationships is truly unmatched.

Insurance Company

Thanks to their efforts and professionalism, we have
recovered funds that had been considered a loss. I would highly recommend their services.

Plumbing Company

Collecting can be a hassle, so we leave it to the experts who want to do it! Thanks to the owners and staff for the excellent service!

Commercial & Residential Industrial Supply Company

We’ve consistently been impressed with their service and professionalism. We would confidently recommend their services to other businesses.

Medical Supply Company

Scaling Our Support to Meet Your Needs.

Vector (1)

From protecting customer relationships to enforcing your legal rights, we adapt our approach based on the age and urgency of your accounts.

business-to-consumer

Consumer Collections

Managing individual consumer debt requires strict adherence to provincial regulations. Our platform handles high-volume accounts with consistent, compliant, and professional communication.

View Consumer Collections
Business-to-business

Commercial Collections

Commercial debt requires a specialized, authoritative approach. We help B2B companies, manufacturers, and service providers recover large-balance invoices from other businesses without destroying industry relationships.

View Commercial Collections

Legal & Asset Enforcement

When collection efforts fall short, ECMS manages the full legal process, from filing to judgment and enforcement, so you can recover outstanding accounts efficiently, professionally, and without the stress.

Explore Legal Support

Industries We Specialize With

Vector (1)

We serve a wide range of sectors with professional credit management services. Our expertise helps each client improve recoveries, streamline processes, and protect valuable customer relationships.

megaphone 1

Looking for more information? Get in touch!

Financial Institutions

  • Banks
  • Credit Unions
  • Insurance Companies

Construction & Trades

  • Suppliers
  • Contractors
  • Engineering

Utilities & Energy

  • Power
  • Telecom
  • Home Heating

Health & Medical

  • Hospitals
  • Dental
  • Veterinary

Education & Government

  • Universities
  • Municipalities

Professional Services

  • Law Firms
  • Accountants
  • Funeral Homes
megaphone 1

Looking for more info? Get in touch!