When a client contacts us for the first time regarding an overdue account there is one question that the majority of them have, “How does this work?” It is a question that seems so simple, but for someone who’s never placed an account for collection, it is none the less important! Making the choice to send your customer to collections is a big decision, this blog is going to answer this question for you and hopefully help you decide! The first step in the collection process is what we call inputting. This involves receiving the account from the client and either uploading in via spreadsheet or manually...